Shipping Policy

Question

Shipping Policy

Accepted Answer

It is in our best interest to delivery your goods as quickly as possible. This is with due care of items being delivered with the right couriers with knowledge of handling our perishable & cold items. 
 
For orders that are in favour of the circumstances, we will accommodate a next-day-delivery policy. (i.e. purchase of shirts, equipment, etc.). However, for everything else & inbetween, please allow 3 to 5 business days to get our orders sorted, checked and sent.
 
Order will be sent via a courier carrier that is reliable and able to handle our perishable products. Rest easy upon ordering, as we have follow strict checks while handling orders.
 
Please note the following
 • If you are not home when your delivery arrives, orders containing only non-perishable items will be left at your door step, unattended. 
 • However, if your order contains quick-perishable items (i.e. cold brews, cakes, etc), the whole order will be sent to our nearest sister cafe for collection. Collection can be done during cafe trading hours

We will do our best to ensure that the courier contacts you prior to delivery

Ordered something and it went missing? If you haven't received your order within one week of ordering, contact us at hello@sinistercoffeeroasters.com and we will get it sorted